New Arrivals! New sandals and sneakers just dropped. SHOP SUMMER

Free shipping on all orders over 90 €

COVID-19: Delivery may be a little slower than usual. Read More

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DELIVERY

DELIVERY

This site currently ships to:
Belgium

The Netherlands
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The shipping cost will stay the same, regardless of the size and weight of your package.

 

 

ORDERS OVER 90 € - FREE

 

The shipping is on us! Bobux offers free shipping on all orders over 90 €

 

STANDARD DELIVERY - 6.50€

 

Your package will be tracked and a signature is required on delivery.

  • Estimated delivery times

    1 working day
    Please allow up to two additional days for rural postcodes.
    During web sales, please allow an extra couple of days for us to pack and send your order.
  • Lost or damaged goods

    If your order is lost or damaged in transit, please contact Customer Service within 7 Business Days of placing your order so that we may assist you.
RETURNS, EXCHANGES AND REFUNDS

RETURNS, EXCHANGES & REFUNDS

Wrong size, not the right colour – whatever it is, we are happy to help you find the right product!

You may return unused items in original condition up to 28 days after receiving your order. Please make sure the shoes are in original unworn condition, and the box is intact! Returns are at the buyer's cost.

We cannot offer automatic exchanges at the moment, but if you would like to swap for another size or style, we're happy to offer free shipping on your replacement pair. Please follow the returns process, and then get in touch with our Customer Service team to get a free shipping coupon before placing your new order.


The value of an item is determined by the amount paid and listed on your invoice. We cannot apply discounts from past sales or promotions.

  • Full Price Items

    Items purchased at full price (not part of any sale or promotion) are able to be returned for a refund or online credit (excluding shipping costs). Please allow up to 6 working days for the refund to show in your account from the time it was processed.

    Learn more about booking a return below.

  • Sale Items, Store Credits and Gift Vouchers

    Items purchased on sale can be returned for a refund or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 working days to process.

    Learn more about booking a return below.

    During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 working days.

  • Shoes purchased through a retailer or third party site

    To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

    Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.

REQUEST A RETURN

Returns are at the buyer's cost. Refer to the invoice included in your order for instructions on packing your return. Take the parcel to a local post office or service point and use the return address at the bottom of this form to return your package. If you do not have your Returns Slip, or for any refund and exchange inquiries, Contact Us here. Please include your order number and contact details.

FAULTY ITEMS

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

  • Shoes purchased on the Bobux website

    Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
  • Shoes purchased on a third-party website or from an independent retailer

    Please go back to the store that you purchased the product through and follow their returns process.