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DELIVERY & RETURNS

DELIVERY

This site ships to Belgium and The Netherlands only, to ship to other countries please click here to change store.
The shipping cost will stay the same, regardless of the size and weight of your package.

DELIVERY COST

ORDERS OVER 90 € - FREE
The shipping is on us! Bobux offers free shipping on all orders over 90 €

STANDARD DELIVERY - 6.50€
Your package will be tracked and a signature is required on delivery.

ESTIMATED DELIVERY TIMES

1 working day
Please allow up to two additional days for rural postcodes.

  • SHIPPING DURING SALE TIME

    During web sales, please allow an extra couple of days for us to pack and send your order.

  • ORDER PROCESSING TIME

    This site ships to New Zealand only, to ship to other countries please click here to change store.

  • LOST OR DAMAGED GOODS

    If your order is lost or damaged in transit, please contact Customer Service within 7 business days of placing your order so that we may assist you.

RETURNS

Wrong size, not the right color – whatever it is, we are happy to help you find the right product.

We happily accept returns for items unworn and in their original condition up to 30 days after receiving your order. The shoe box must also be intact.

Returns from within New Zealand are free! Head to the Returns Portal to request a postage label

  • FULL PRICE ITEMS

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  • SALE ITEMS

    Items purchased on sale can be returned for an exchange or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.

  • LOST OR DAMAGED GOODS

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    During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.

  • EXCHANGES

    Exchanges are subject to online availability. If your preferred item is not available at the time of processing you will receive a refund or online credit.

    Unfortunately if you choose to return your sale item we are unable to offer the same discounted price if you were wanting to exchange the same item in a different size.

  • FAULTY ITEMS

    We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

    Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

    If you purchased these from a third-party website or from an independent retailer then please go back to the store that you purchased the product through and follow their returns process.

  • SHOES PURCHASED THROUGH A RETAILER OR THIRD PARTY SITE

    To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.
    Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.
  • AFTERPAY RETURNS

    To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

    Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.

NEED MORE HELP?

Still need help? Contact Us here if you have any queries regarding your return. Please include your order number and contact details.